FAQs

We specialize in the repair and restoration of bags, shoes, clothes, and accessories. We also offer stain removal services, upcycling, and a donation option for items you wish to pass on. Our mission is to extend the life of your wardrobe items, promoting mindful consumption and sustainable fashion.

1. Place Your Order: Visit our website and select the services you need. Or send us a request on our WhatsApp number. We assess your order and send you a quotation accordingly.
2. Item Pickup: We arrange for pickup at a convenient time.
3. Service: Your items are repaired, restored, or tailored by our expert artisans.
4. Return: We deliver the completed items back to you, ready to wear and enjoy!

Our typical turnaround time is between 15 to 35 business days. If your item requires special treatment or if there’s a high volume of orders, it may take a bit longer. We’ll keep you updated through every step.

Yes! After placing an order, you'll receive updates via email and WhatsApp. You can also log in to your account on our website to view your order status in real time.

Place your items in any paper bag you have available. During pick-up we will provide you with an order form as proof of pick-up.  Please do not send your item with its dust bag.For International Orders, please wrap your item in bubble wrap and use a DHL envelope for shipping. 

We partner with experienced artisans skilled in luxury item restoration and repairs. Our quality control team inspects each item before it’s returned to ensure top-tier standards.

If our experts determine an item can’t be repaired to a satisfactory standard, we’ll reach out to discuss alternative options like upcycling.

Yes! If you prefer to donate items rather than repair them, select our donation option. We work with partners to ensure your items find new homes and benefit those in need.

No, we do not require a minimum order for our pickup and delivery service. 

Pricing varies by service type, item complexity, and any special requirements. For pricing guidelines, visit our Pricing page or contact our team for a custom quote.

We do not have this service at the moment. But we can direct you to our partners who specialize in the resale of vintage luxury items. They are better able to assess your item and offer a price.

Yes we accept international orders. Our carrier is DHL. Reach out if you have any item you want to be repaired from outside of Lebanon and we will guide you through the process.

You can reach our customer support team via email at hello@mysmartwardrobe.com or by calling us on +961 81 719972. We’re available to assist you with any inquiries during regular business hours from Monday to Friday 9:00 am to 5:00 pm. And on Saturday from 10:00 am to 12:00 pm.

For placed orders please send an email to orders@mysmartwardrobe.com